“Order Verification Required” - Why am I being asked for verification documents?

Please do not feel upset or take offense in any way. The world is full of Credit Card fraud today: to protect us, Credit Card owners and our customers, we may ask you for verification documents for various reasons. Such as…

  • Your order has a high probability of fraud or is flagged as “high-risk”
  • The distance between your billing address and ordering location is very large or the locations do not match
  • We feel that the account details are false or inaccurate (such as your name, address, phone number)
  • Very large or expensive orders

If you’ve ever been asked for your ID when making a purchase at a store using your credit card, this is no different. We simply want to be sure that all your account details are correct, that the credit card is authorized for use by you and sometimes our anti-fraud system does make mistakes. Once the requested documents have been provided to us, we will activate and approve your order ASAP.

If you have any questions or concerns, please contact our billing department.

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